We know some of you may have experienced major issues with your Malwarebytes protection over the weekend. There was an update released that caused a spike in memory usage and resulted in crashes. Malwarebytes has since issued a fix within an update to correct the issue. I have outlined the details below as well as included links to the Malwarebytes forum on the fix and the cause of the problem.
The Fix
Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher
1. Open Malwarebytes
2. Turn OFF web protection by Clicking on Settings, Protection tab, and then click to turn Web Protection OFF (click “Yes” for the User Access Control prompt)
3. Click on Dashboard and then under Scan Status (right side), click “Current” which is next to “Updates” to have Malwarebytes download the latest database
4. Restart PC (Note it may take up to 2 restarts after the update to stabilize the system)
To confirm that you are on the latest database please follow the steps below:
1. Open Malwarebytes
2. Click on Settings
3. Click on the About tab
4. Next to “Update package version” if you see version 1.0.3803 or higher you are on the latest database which addresses the issue.
Please give us a call if you would like help with this or if you followed the steps above and still have a problem.
Kudos to @Malwarebytes for being proactive and working with their community of users to get this resolved.